"Can you hear me?" – This question is probably familiar to everyone who regularly uses Zoom or a Zoom alternative. Unfortunately, audio problems can’t always be avoided. However, especially in important meetings, it’s crucial to have the Fix problems quickly. Stick to our possible solutions if there’s no sound at your Zoom meeting.
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No sound at Zoom – this may be the reason
Video conferencing has many advantages. For one thing, they make it easier to communicate at a distance – be it with friends, family members, customers or colleagues. On the other hand, a videoconferencing program like Zoom makes it possible to say big Organize meetings and presentations online in a flexible way. The greatest possible professionalism is particularly important here. Common technical errors that occur repeatedly in virtual video conferencing include difficulty splitting the screen, changing the background, and problems with audio devices.
There can be several reasons why other participants do not hear you or why there is no sound on your Zoom. Typical sources of error are:
- Other participants have muted microphone, loudspeakers or headphones.
- The wrong audio settings or recording devices have been selected.
- Audio scripts are blocked by temporary data in the browser cache.
- Mute the sound output on the computer.
- Speakers integrated in the smartphone have been disabled in the app.
- Volume or audio profile on smartphone is incorrectly adjusted.
Set and test Zoom audio settings
When you create a Zoom meeting or. as participants want to join a Zoom meeting, it is advisable to know the audio settings on Zoom, set the microphone and speakers/headphones correctly and if in doubt, do an audio test.
- Step 1: Log in to the Zoom account via the Zoom client with your user data.
- Step 2: Click on your profile picture and under it on the gear icon with "Settings".
- Step 3: Then go to "Audio" in the left sidebar.
Click on "Audio" in the "Settings" menu.
- Step 4: Here you will find a whole list of audio options. Important are the items "Speaker", "Microphone", "Join computer audio automatically when entering a meeting" and "Mute microphone when joining a meeting".
- Step 5: Under "Loudspeaker" you can Audio test Perform and select the appropriate speaker from the dropdown menu.
Test the function of your speakers and check if the correct speaker is selected.
- Step 6: Under "Microphone" you can test the audio input, select the microphone from the drop-down menu and enable automatic sound enhancement.
Check the functionality of your microphone.
- Step 7: By checking the "Automatically join computer audio when entering a meeting" box, you tell Zoom to automatically connect to your computer audio during meetings.
Enable automatic audio connection via computer to give Zoom access to your computer audio when entering a meeting.
- Step 8: With the option "Automatically join computer audio when entering a meeting" disabled, you will always receive a prompt for audio connection before the meeting. Also in this prompt window, you can perform an audio test and enable automatic connection to computer audio.
If computer audio is disabled, Zoom will ask for access to speakers and microphone before entering each meeting.
- Step 9: If you attend a lot of meetings or regularly join meetings, you should use the "Mute microphone when participating in a meeting" activate to not accidentally become the active speaker. However, this could be exactly a reason for audio problems: So remember to turn the microphone back on when needed.
Activate or. uncheck "Mute microphone when joining a meeting" to mute or turn on the microphone automatically.
Zoom: No audio – How to solve the problem
When it comes to small meetings with two or three people, clarify first:
- If the other attendees have their own microphones or. Mute speakers?
If this is not the case and you do not hear or are not heard in a Zoom meeting, you can assume that the problem is on your side. Now the following solutions are possible.
In the desktop client (Windows/Mac)
Test audio playback and recording devices in the meeting
During a meeting, test your audio devices in Audio Preferences. To do this, go to the arrow next to the microphone icon and click on "Audio Settings" or "Speaker&" option Test microphone". Here you can test your speakers/headphones and microphone respectively or change selected devices.
Click on the arrow next to the microphone icon to open the audio settings and test your audio devices.
Clear browser cache
Too much temporary data in the browser cache can lead to blocked audio scripts on Zoom in rare cases. To clear your browser’s cache, open the browser settings menu and clear both the Cache as well as Cookies.
Check computer audio
If no audio is coming from Zoom, it may also be due to the Computer volume there are. Check if the volume on your computer is muted or too low. To do this, click on the bottom right of Windows 10 on the Speaker icon. To open advanced settings, right-click on the speaker icon and then select "Open Volume Mixer".
Right-click on the volume icon in the lower right corner to open the volume settings. Go to "Open volume mixer".
Check if the volume is set correctly in Zoom meetings.
Check that the volume control for Zoom meetings is set correctly.
Also with macOS you can find options for volume control via the menu bar or the system settings.
In the mobile client (Android/iOS)
Check speakers in the Zoom app
If you can’t hear anything in the meeting, check your built-in smartphone speakers. In Zoom meeting check if there is an X next to the speaker icon. If yes, activate the speakers with their Speaker buttons or by clicking on the Speaker icon Type.
Tap the speaker icon or use your speaker keys when you see an X next to it.
Checking the microphone in the Zoom app
If you can’t be heard in the meeting, check your built-in microphone. If you see an X, tap the microphone icon to activate it.
To turn off a disabled microphone in Zoom, tap the microphone icon.
Check smartphone audio settings
If you’re having audio problems in the Zoom meeting on your smartphone, often a Device volume too low the reason. Check the volume using the Volume buttons on your smartphone.
If you habitually set signal tones on your smartphone to silent or vibration, check under Android or iOS in the Audio profile, whether the sound is on.
Restart the smartphone
As simple as it sounds, it often helps to use a Restart helping to solve audio problems. However, this is only an alternative if you don’t have important, time-limited meetings to attend.
If you’re looking for an alternative to Zoom: IONOS offers a free video online chat – complete with no registration or installation, for 24 participants including additional features.
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