How to protect children

We advise You,
if there are problems living together with your family.

We advise and help to you,
When you need advice and help in living with your family.

We take care of Your Child,
when you are suddenly and unexpectedly unavailable to care for your child(ren).

We protect You
from violence and neglect.

We protect Your Child,
if you cannot do this yourself at the moment.

We help You more,
if your parents have a heated argument or violence.

We help To you,
if you quarrel with your partner and your children suffer from it.

We offer Kids An immediate, short-term shot,
When they can’t stay at home.

Who looks for help with us

The children’s emergency service is available to all children who are in distress or who are exposed to a threat to the welfare of children, as a counseling center and place of refuge and as a city-wide known contact point for children from 0 – including 13 years – around the clock. The access to us is very different. Children contact us by telephone or come to us themselves. The number of self-reporting cases increases with the age of the children. Other children are accompanied by parents, relatives, neighbors, friends or passers-by. Staff from kindergartens, schools, youth welfare offices also u. a. Institutions accept our offer of help for children. Children who are picked up by the police and whose legal guardians are temporarily unavailable are picked up by us at the police stations or taken to the children’s emergency service. For parents and people who are concerned about the welfare of children, there is also a round-the-clock counseling service.

The central task of the KND is the socio-pedagogical crisis intervention and the taking into custody according to § 42 SGB VIII as well as the care and support of the admitted children.

Counseling and protection

Our offer of help is not focused on a specific problem. We are available to all children, parents and others seeking help with our counseling services and the possibility of short-term admission. The aim is to end acute endangerment situations for children as quickly as possible or to prevent them in the context of the active involvement of parents and children and, if necessary, the prevention of child abuse. prevent the youth welfare office. In the context of the consultation we move in the area of tension of the crisis consultation and the function of the national guardianship connected with it. (type. 6 GG) Regardless of the form of the child welfare endangerment, the willingness and the ability of the legal guardians to avert the endangerment always play a major role in the risk assessment and thus strongly determine the further procedure. Although keeping the children in their families is an important part of the assessment of the family situation, there are situations in which this is not possible, which makes it necessary to take the children into care. (§ 42 SGB VIII)

The KND has a residential group with up to 10 places for children between the ages of 0 and 13 during the period of custody. In addition to basic care, the focus is equally on physical and psychological protection. In addition, a sustainable and lasting solution to the family situation must be found through the responsible youth welfare office.

In addition to counseling parents, children and their relatives, we are of course the contact for all people who observe and witness situations in which there is or could be a suspicion that the welfare of a child is at risk.

  • Endangerment through physical, mental or sexual abuse
  • Child neglect/neglected home
  • Educational problems/excessive demands
  • Disputes about access and custody rights
  • Violence between parents (HG)
  • Concern for the welfare of the child
  • Children without supervision
  • Parent wishes to be taken into care
  • Child asks to be taken into care

Our counseling approach

Our work is fundamentally situated in the area of tension between parental autonomy (crisis counseling) and a u. U. necessary interference in parental rights to protect a child by taking him into care in the sense of averting danger. The active involvement and participation of parents and children plays an eminently important role both in finding a solution and in the sustainability of this solution. The family environment is included as far as this is possible. In these cases, the children’s emergency service takes on the function of socio-pedagogical crisis intervention and tries to find possible solutions with the parents. to work towards the necessary assistance from the regional youth welfare office and to accompany them on their way to the social worker in charge of the case. Our maxim and way of working is based on the background that every child is unique and the best place to grow up is a good family.

In a joint discussion with the child, the parents and others involved, we consider what everyone can and wants to contribute to a positive change.

Protect and support
The goal is, as far as possible, the restoration of a family that is able to relate to the child and thus to educate the child. Our approach is holistic and based on a systemic perspective. This also includes the basic idea that the family system is usually equipped with appropriate solution possibilities for their problem, but cannot call them up at the time of the crisis. Our goal is to appeal to these abilities, respectively. to reactivate them together with parents and children. Sometimes, however, children need to be protected from the currently existing destructive forces.

Setting the course

In child protection cases, minimum requirements (what must not happen) must be clearly stated to the family. Thus, the counseling situation is always characterized by the question of risk assessment for the respective child. In this case, it is necessary to assess, in accordance with the principle of proportionality, whether a separation of parents and child appears to be absolutely necessary according to the current state of information, or whether the child’s safety can be guaranteed within the family framework, at least until the next contact with a specialist.

In our counseling center a first assessment of the problem takes place. Here, the further procedure is discussed with the child and the caregivers. If the child remains in the children’s emergency service? – 4-eyes-principle – Can the child return to the parents or are there possibilities with relatives and friends??

If the child is taken into care by the children’s emergency service, he or she is provided with a safe accommodation in a secure, child-friendly atmosphere.

Cooperation with parents

Within the framework of crisis counseling, we strive to work out appropriate solutions and courses of action together with the parents and thus pave the way for a family life together that is as free of conflict as possible within the framework of crisis intervention. If, in whatever case, a child is taken into care, contact is automatically made with the parents, who are informed about the whereabouts of their child and the reasons for the stay are discussed with them. The aim here is to win over the parents to cooperate in clarifying the causes of their child’s stay, to sensitize them to the elimination of harmful influences and, in addition, to formulate an appropriate need for help, which can then be concretized via the responsible youth welfare office.

Cooperation with the local youth welfare office

Cooperation with the responsible colleagues always takes place when a risk to the well-being of the child cannot be ruled out or is present. In accordance with the uniform Berlin procedural standards based on § 8a of Social Code Book VIII, the responsible youth welfare office is informed in writing and verbally about the imminent or existing threat to the child’s well-being, so that further measures to safeguard the child’s well-being can be initiated immediately.

Location Gitschiner Strabe in Friedrichshain-Kreuzberg

The children’s emergency service is available to all children and parents who are in distress or who are exposed to an acute risk to the well-being of the child, as a place of refuge and as a city-wide known point of contact for children up to the age of 14. The children’s emergency service is available around the clock for children up to the age of 18.


The children’s emergency service consists of two separate buildings. In one of the buildings, a residential group offers protection to up to 10 children during the period of custody. In addition to care, the focus is equally on physical and psychological care. A pediatric nurse (Mon-Fri 7am-8pm) is available for medical questions and concerns, especially for babies and toddlers. Physical condition and developmental level are documented for all child protection cases. In the adjoining building, there is the counseling center of the child emergency service as well as the child protection hotline and the child protection specialist unit. The central work assignments for the KND are socio-pedagogical crisis intervention and the taking into custody according to § 42 SGB VIII as well as the care and support of children. The counseling center receives all calls, which are often the first contact with counseling.

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